J5185 - Software Support - £20-27k pa - St Neots

Software Support
As a result of expansion, our client (a World Leader in Medical Software Solutions) requires a Software Support. The client's customers include prestigious manufacturing companies world-wide and regulatory agencies in the USA and Canada. an are acknowledged as the global leader in their branch of medical software.
With the increasing number of customers and systems to support, the client wishes to strengthen their current team. The support provided frequently involves detailed investigation and analysis. Hence, the ability to build strong relationships with customers is essential as is an inquisitive problem-solving approach.
The main responsibilities include:
• Provision of a full software support service
• Investigation and resolution of customer issues
• Development and delivery of technical support solutions
• Assistance with software testing
Applicants will probably be degree qualified, have a relevant experience and be prepared to learn and adapt to this challenging position. Oracle, SQL and XML skills would be highly advantageous. The ability to work accurately to formal, structured procedures is essential. 
A key element of this position is the ability to provide support to customers regarding the use of the company’s products. The job is not a traditional IT / Microsoft support role and should not be seen as such – although strong knowledge of MS Office and Windows is highly desirable. Suitable training will be provided.
This is an ideal opportunity to join a growing specialist UK-based software development company and help ensure we continue to deliver high-quality customer service.

>> DMS Computer Recruitment - built on a bedrock of software development and consultancy have over 40 years combined experience in IT and over 2000
successful assignments.

 

’Successful recruiting relies on understanding the client’s need.’

 

>> We are specialists in high tech, leading edge recruitment and our industry knowledge provides us with the unique ability to understand your project, business or engineering need.

 

>> We can offer hands-on experience in industry sectors such as robotics and automation, manufacturing systems, telecoms, CTI, PMR, defence and emergency services, as well as commercial systems including bookkeeping, billing and reservations.

 

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>> Search our existing database of active candidates - currently around 600, discuss vacancies with prospects and submit suitable CV’s.


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